Privacy Policy

This privacy policy sets out the basis on why, when and how we collect your personal information during the provision of our services, and when we may disclose your personal information to others.

  1. Types of Information We Collect About You

We need to collect some information from you to provide you with our services. This will include:

  • Name
  • Address
  • Phone number
  • Email address
  • Date of Birth

When necessary, we may also collect the follow information:

  • Gender
  • Information about your family
  • Health information
  • Information relating to any additional needs you may have.
  1. How We Use Your Personal Information

We will use the information about you for some of the following reasons:

  • To identify what services you require from us
  • To process your donation
  • To personalise the information we provide you with
  • To comply with any legal or regulatory obligations
  • To communicate with you and to notify you about changes to our services.
  1. Legal Basis for Processing

To process your personal data in this manner, we rely on the following legal bases:

  • Legitimate interest- We may rely on legitimate interest to process your data in order to provide you with the most appropriate services, where there is a legal obligation on our part to do so and to remain in contact with you.
  • Consent- We may rely on consent in some instances. You may withdraw your consent at any time by contacting us at the email address provided below.
  1. Retention

We will only retain your personal information for as long as is necessary for the provision of our services to you.

  1. Your Rights

Regarding your personal information you have several rights, displayed in the table below:



Right of Access

Request a copy of your personal information that we hold on you.

Right to Rectification  

Inform us of any corrections of your personal information that you feel is incorrect or incomplete.  

Right to Erasure  

Request your personal information be deleted.

Right to Restrict Data Processing  

You have the right to prevent the use of your personal data where:

  1. You think your personal data is incorrect or incomplete.
  1. You have objected to the use of your personal information and our grounds for use do not override your objection.

Right to Data Portability  

 You can ask us to ‘port’ your personal information to other organisations electronically. We will only port personal data you have provided to us or that we have processed based on consent.

Right to Object  

You can object to the use of your personal data where:  

  1. You have grounds which override our legitimate interests.
  1. You object to your personal information being used for direct marketing.

Right to Withdraw Consent  

You can withdraw consent for your personal information to be used at any time.  

Right to Complain to the Relevant Data Protection Authority  

You have the right to complain to the relevant authority where you think we have not followed data protection law. For us, this is the Information Commissioner’s Office (ICO).  

If you would like to exercise any of these rights, please write to us using the details below.

  1. How You Can Update Your Information

If you would like to update your personal information we hold, please contact us using the details below.

  1. Changes to Our Privacy Policy

We review our privacy policy regularly, and any changes will be made on our website and via relevant policy communication.

  1. Who to Contact in Relation to Processing of Personal Information at Box Aid

If you would like to discuss anything in this policy, exercise your Rights or update your personal information, contact us by writing to us at 

This privacy policy was last updated on 16th November 2023.